Order Cancellation

If you need to cancel an order, or make a change to your order, contact us within 12 hours. Once your item has been packaged and shipped out, the order can’t be cancelled.

Refunds

Our #1 priority is to have happy customers.

If you received the wrong item or your item got lost, we can send a reshipment or give a full refund!

If your item arrived damaged, send us a picture as soon as possible. We can give you a full refund or reship the same order.

If you are not happy with your item, you can return it, but it must be unused. You would have to pay for shipping costs to make the return.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Contact Us

If you have any questions, you may send us an e-mail: admin@animesecret.shop