Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods does AnimeSecret.shop accept?

PayPal, Visa, Master Card, Discover, and American Express are accepted!

How long will delivery take? My item is taking too long to arrive.

Please allow 2-4 weeks for item to be delivered. Please be patient. Other stores offer faster shipping. However, faster shipping is more expensive, which means those stores have to increase the prices of products to make a profit. If you feel like your item is taking a lot longer than expected, please send us a message. We will check the tracking number of your item. When an Ebay seller ships out an item, it’s up to the post office to deliver your item to the correct place. So in the worst case scenario that your item got lost, we will offer a full refund. We are mentioning this because AnimeSecret.shop cares a lot about customer satisfaction.

How secure is shopping at AnimeSecret.shop? Is my data protected?

Your data is protected. Anime Secret Shop uses SSL to encrypt your login information and transactions.

What exactly happens after ordering?

Your order will be processed and shipped to you.

Do I receive an invoice for my order?

Yes, you will receive an e-mail invoice. Please double-check your spam box.

How do I CHECKOUT an item as a guest with a credit card?

Once you have selected the quantity of the item you want and color, then you click on the yellow PayPal button. Once you are taken to the PayPal page that asks for your e-mail and password, you then scroll down and click where it says “Pay with Debian or Credit Card.” You will then be asked for your credit/debit card information.

How will my data be used?

Your data is safe with us. AnimeSecret.shop will only use your data to fulfill orders.

What's the return & refund policy?

Returns

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

If your item got lost, we will offer a full refund.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have any questions on how to return your item to us, please fill out the contact form. 

Send us an email